Privacy Policy

1. Introduction

Fesy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Services. By accessing and using Fesy, you signify that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

• Registration Information: Name, phone number, email address, date of birth
• Identity Verification: Government-issued ID (for couriers), selfie, and address
• Payment Information: Bank account details, mobile money information
• Delivery Information: Pickup and delivery locations (using landmarks or addresses)
• Profile Information: Photo, biography, work vehicle details (for couriers)
• Communication: Messages between customers and couriers, support tickets

2.2 Information Collected Automatically

• Location Data: Real-time GPS location for active deliveries
• Device Information: Device type, operating system, app version
• Usage Data: App features used, time spent, frequency of use
• Log Data: IP address, access times, pages viewed, referring URLs
• Camera/Microphone: Only when you grant permission and actively use these features

2.3 Information from Third Parties

• Payment processors (transaction verification)
• Identity verification services
• Communication service providers

3. How We Use Your Information

Fesy uses your information for:

• Providing and improving our delivery services
• Processing payments and calculating commissions
• Verifying your identity and preventing fraud
• Real-time tracking and delivery coordination
• Customer and courier support
• Ratings and reviews management
• Dispute resolution
• Marketing and service improvement
• Legal and regulatory compliance
• Safety and security monitoring

4. How We Share Your Information

4.1 With Our Service Providers

We share information with third-party service providers who assist us in operating our platform, including payment processors, identity verification services, and customer support providers.

4.2 Between Users

When you request a delivery, your approximate location, pickup/delivery area, and basic profile are shared with available couriers. When matched, full delivery details are shared. Couriers and customers can communicate through our platform.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government request. We'll notify you of such requests unless legally prohibited from doing so.

4.4 Business Transfers

If Fesy is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement comprehensive security measures to protect your personal information, including:

• Bank-level encryption for data in transit (SSL/TLS)
• Secure storage of sensitive data
• Access controls and authentication
• Regular security audits and updates
• Employee training on data protection

However, no system is 100% secure. We cannot guarantee absolute security of your information. You acknowledge the inherent risks of transmitting information over the internet.

6. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correct: Update or correct inaccurate information
• Delete: Request deletion of your data (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Request your data in a portable format

To exercise these rights, contact us at privacy@fesy.co.zm

7. Cookies and Tracking

Our mobile app and website may use cookies, local storage, and similar tracking technologies to enhance user experience. You can control cookie settings in your browser or app preferences. Note that disabling cookies may affect functionality.

8. Data Retention

We retain your information for as long as your account is active and as needed to provide services. After account deletion, we retain information as required by law (typically 3-7 years for financial records).

9. Children's Privacy

Fesy is not intended for children under 18. We do not knowingly collect information from children. If we become aware a child has provided information, we will delete it immediately.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

• Email: privacy@fesy.co.zm
• Phone: +260 xxx xxx xxxx
• Address: Livingstone, Zambia

11. Policy Changes

We may update this Privacy Policy from time to time. We'll notify you of material changes via email or through the app. Your continued use of Fesy after changes constitutes your acceptance of the updated policy.